{{data.title}}
{{data.title}}
Service Level Agreements - A sign of service excellence
It is widely accepted that the provision of data services should be governed by a “commitment”. At Ooredoo the data services we deliver to business customers can be backed by an SLA (service level agreement).
The role of SLAs
Ooredoo has adopted SLAs as part of its quality initiatives to improve customer focus, service delivery and organisational performance
The business benefits
Base line assurances or full redundancy and diversity as a packaged solution
Service proposition and commercial offer
Example of SLA framework
