Ooredoo Surprises

“Ooredoo Surprises” is an SMS based interactive game

Terms & Conditions Ooredoo Service: Ooredoo Surprises


Ooredoo Kuwait, whose registered office is located at Al-Sour St. Ooredoo Tower, Kuwait City, has created “Ooredoo Surprises” a subscription service and Trivia SMS game which is available through SMS. Customers who subscribe to “Ooredoo Surprises” will receive daily interesting facts about entertainment and sports in their mobile phone, win points and be eligible for prizes. The service is addressed to users who are 18 years old, or older.


All natural persons residing in Kuwait on a permanent basis, who are at least 18 years old, and are Ooredoo subscribers (either by contract or prepaid service), can use this subscription service. Ooredoo considers that each participant is the legal owner of the SIM card through the number of which he/she is using the service. Otherwise, this participant is liable to Ooredoo or / and to the owner of the SIM card.


To register in the Service, an Ooredoo customer can send the keyword WIN to 1111 for free. The cost of the service is 100 fils per day and charge is from the 1st day. After registering to the service, participants will receive one SMS per day (cost 100 fils) with an interesting fact related to entertainment or sports.


The duration of the subscription service is from 20/03/2017 to 22/07/2017. Ooredoo may terminate the service whenever it considers proper, by informing the customers one month before the termination date.


The total Content of the Service and the web site is protected by intellectual property rights that belong exclusively either to Ooredoo or to the Ooredoo suppliers and fall under national, or international legislation. It is made available to users exclusively for personal (not commercial) use. Any use of the Content in any way or medium without the prior written consent of Ooredoo, for commercial or other purposes, is explicitly forbidden. Ooredoo maintains its rights against all, for every legal or / and compatible right, in addition to those mentioned in the present paragraph.


Download game rules file

1. How does it work?

The Service will have two Modes of operation:
Subscription Mode:
• Content will have a daily cost of 100 fils.
• Upon receiving the daily content (Entertainment & Sports), participants collect points!
Trivia Mode:
• Participants will also have the opportunity to increase their points by playing a fun trivia and answering challenging questions.
• Each question will offer two options, one right and one wrong and points will be awarded for every answer.
• Answers must be sent via SMS to 1111 (500 fils per SMS sent)

2. What is the duration of the campaign?

The competition starts on Wednesday, March 20, 2017 at 00:00:00 and ends on Saturday, July 22, 2017 at 23:59:59.

3. Which short codes will be used by the campaign?

Each SMS sent to 1111 costs 0.500 KD/- and gives you the right to download 1 wallpaper for your mobile phone. All SMS sent from 1111 are free of charge apart from the daily content subscription service (100 fils/day) which rewards participants with bonus points.

4. How can I start participating?

To start participating, send "WIN" to 1111. You will receive the Welcome message, your first points in the campaign and your first trivia question.

5. I am not a subscriber of Ooredoo - can I participate?

Unfortunately, no. But if you wish you can get a prepaid Ooredoo card or Ooredoo Postpaid Line and enter the game by sending an SMS with the keyword "WIN" to 1111.

6. How many points do I get when I register? How many points do I win with my answers?

With your first SMS you get your first 100 points. Each correct answer to the questions will award you at least with 100 points. Each wrong – with 50 points. Invalid answers (i.e ‘I don’t know’, ‘fkjdsfh’) award 0 points and will be charged at .500 Fils

7. Are the instructions and the terms of the promotion available to participants?

Terms & Conditions of the competition are available in the web site http://www.ooredoo.com.kw/ooredoosurpises

8. Is there a limit as to the number of SMS I have to send?

No. The more SMS you send to 1111 and the more points you win – the higher are your chances of winning a car in the weekly draw.

9. What is the cost of every SMS that I am sending to 1111?

0.500 KD

10. I received a lot of SMS for the "Ooredoo Win" Campaign. Do I pay for those?

Messages you received from this campaign are free of charge apart from messages linked to the Subscription Service (Entertainment & Sports Content) which charge you daily 100 fils and gives you bonus points for the prizes!

11. What are the prizes?

Daily (draw) - Cash 100 KD
Weekly Wednesday (top) - iPhone7
Friday (Week 5 and 6) - iPhone7 24k Gold
Friday (Week 7,8,9,10,11,12,14,15) - Cash 500 KD
Weekly Saturday (Week 2-5) - Cash 1500 KD
Weekly Saturday (Week 6,7,8,9,10,11,12,14,15) - Cash 1000 KD
June 11th Instant Prize - Cash 4000 KD
July 2nd Instant Prize - Cash 4000 KD
Final (draw) - Mustang V6 - 2017

12. How many prizes are given away by Ooredoo?

86Cash KWD 100
8Cash KWD 500
9Cash KWD 1000
4Cash KWD 1500
2Instant Prizes KWD 4000
16iPhone7 – 32 GB
2iPhone7 128 GB 24 Karat Gold plated
1Ford Mustang 2017
13. Can a winner of a prize win again another prize?

Winners can win again, but not the same Prize type.

14. If I win, will I receive the prize immediately?

We will notify all users and inform them on the delivery process to be followed.

15. Are the prizes transferable?


16. How and where do I claim my prize?

We will call you if you are the winner of any of the prizes to inform you about how to claim your prize.

17. Do I need to claim the prize immediately after I won?

If you win, you will be contacted by us and informed about the exact procedure. Don't worry! Just keep your mobile phone turned on at all times!

18. What do I have to do to continue playing in Arabic (if I started playing in English)?

Just send AR to 1111 for free and you will start receiving messages in Arabic!

19. What do I have to do to continue playing in English (if I started playing in Arabic)?

Just send EN to 1111 for free and you will start receiving messages in English!

20. Which keyword can I send to see my total points?

You can send POINTS or رصيد to 1111 for free and you will get a response with the total points that you have gathered so far during the promotion.

21. Which keyword can I send to opt-out?

If you do not want to receive any SMS messages regarding the ‘Ooredoo Win’ campaign, then send via SMS the keyword STOP or وقف for free to the short code 1111.

22. Which keyword can I send to receive information about the service?

If you want to receive information about the service send via SMS the keyword HELP or مساعدة for free to the short code 1111.

23. Where can I be informed about the winners?

You can check the web site http://www.ooredoo.com.kw/ooredoosurpises

24. I have received an SMS that says: Surprise! Bonus Period! Win XXX points.

This means that you have entered a bonus phase where you can earn more than the usual given points. Every time that you enter a period where each question gives you more points, you will receive a message informing you about this period and the points you get. Do not worry it is easy! You always answer questions on all bonus phases!

25. How many points do I earn for every question that I answer?

If you answer the question correctly, you get at least 100 points. If you give a wrong or invalid answer you get 50 points. But during the game there are many bonus phases that give you much more than 50 points. Send more SMS to 1111 to discover them.

26. If I answer wrong to questions do I get points?

You still get 50 points!

27. Will I lose my earned points?

No. You never lose your points! They are always accumulated and never reset.

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