Roaming service allows you to use your Ooredoo number for making/receiving calls and internet browsing while you are traveling outside Kuwait.

Roaming service works by connecting to a partner network in the country or coverage area you are visiting. Your home network will work with the partner network to provide you with voice, text, and data services on your existing mobile number.

With Ooredoo we offer roaming Passport for avoiding high roaming charges. Incase you do not wish to use roaming while travelling abroad, please disable roaming service through the Ooredoo App or call 121 or WhatsApp https://wa.me/96566300121

Yes, you will need to activate Roaming in order to use roaming services. It is recommended that you activate Roaming before you travel. Activation can be done through - Customer care 121 or online through - My Ooredoo App www.ooredoo.com.kw Or WhatsApp https://wa.me/96566300121

You can enable or disable Roaming service at the touch of a button on Ooredoo App at any point of time. Alternatively, you can call or WhatsApp us and request for Roaming service activation/deactivation
Roaming services stay active until it is manually switched off through above mentioned platform. Also, please note that once Roaming services are disabled, you’ll not be able to use voice/data/SMS services while abroad.

No there is no charge for activating the roaming service. However, charges are applicable for using roaming service.

However, if you travel abroad with activate Roaming service, you get 2GB high speed internet roaming in the Passport counties and in Non-Passport countries you get 20 incoming roaming minutes for 3KD/ day

Please visit the following website https://www.ooredoo.com.kw/portal/en/OoredooPassport

Yes only for selected Ooredoo Passport. Ooredoo offers Roaming Vouchers which have one year validity and can be purchased and used anytime within the one year from purchase. These vouchers are available for postpaid and prepaid customers. Please visit the following website https://www.ooredoo.com.kw/portal/en/OoredooPassport

Ooredoo Kuwait offers Roaming Passport for you to enjoy the benefit of data/Voice while roaming.

Passport Global (Daily, 10 Days, Monthly and Annual) will cover up to 80+ destinations.

Passport Regional (Monthly) will cover GCC and EU.

Passport Single (Monthly) designed for selected countries.

For more details on the pack benefits and countries covered, you may visit Ooredoo App or our website www.ooredoo.com

You have multiple channel for subscriptions.

My Ooredoo App, My Account, Roaming Ticket “E-Shop”, SMS, *888#, IVR, WhatsApp, or through the customer care “121”.

In case Roaming Service is Not Active, please activate Roaming through WhatsApp https://wa.me/96566300121 .

Yes, you can purchase Roaming Passport even when you are abroad. You can use the My Ooredoo App or SMS *888# or use the IVR or use WhatsApp via https://wa.me/96566300121, or call customer care “121” to purchase any Ooredoo Passport.

If you don’t have Ooredoo App installed on your phone please follow below mentioned steps to download the Ooredoo App:

1. Connect to a WIFI network
2. Go to App store for IOS and Play store for Android devices
3. Search for Ooredoo Kuwait App and download
4. You will need to enter your mobile number and proceed
5. An OTP will be received via SMS on your Ooredoo registered mobile number
6. Enter the OTP to complete the registration to the Ooredoo App

You can check the usage at any time while roaming using My Ooredoo App or send SMS to 888, or *888#

This applicable for both Postpaid and prepaid

The system will not allow you to purchase the same Passport within one hour of the first purchase

In case you try to activate another Passport later on, the system will require your confirmation to replace the existing Passport with the second Passport.

Yes, you can have two different Passport at the same time.

Only Passport Lite, Passport Mega, Passport Incoming calls has auto renewal feature and the pack will be auto renewed as long you are in outside Kuwait, or your phone is off at the time of renewal. However, you can disable auto renewal through SMS –(send “OFF” to 888) or disable thru Ooredoo App or Whats App https://wa.me/96566300121

If you want to enable auto renewal on any Passport, customer needs to send SMS (send “ON” to 888) or allow auto renewal from the My Ooredoo App.

If you’re unable to latch on to a network, restart your phone once you land. If the issue still persists, try to latch on to a network manually. For further support you can reach customer care through Whatsapp https://wa.me/96566300121

Please make sure to do the following:
1- Ensure that your bill is paid
2- Confirm that the destination country is part of Ooredoo Passport footprint.
3- Make sure roaming service is enabled from My Ooredoo App
4- Check the network signal strength.
5- Ensure the roaming data is enabled from mobile setting
6- Confirm that APN is selected and www.action.com is applied.
7- Disable 5G service if the roaming partner does not support the service.
8- Communicate with customer care through WhatsApp https://wa.me/96566300121 to check the line status

Ooredoo Passports will work in 80+ countries. If you’re traveling to multiple
countries, the same pack will work across the covered countries as per the benefits mentioned
on our website.
To check covered countries and respective benefits in those countries, please visit www.ooredoo.com.kw

To avoid unintentional data usage charges, we have blocked data usage in Non-Passport countries. You can still use voice benefits; standard charges will apply in such case.
However, if you travel abroad with activate Roaming service in Non-Passport countries you get 20 incoming roaming minutes for 3KD/ day

Yes, you should be able to use your mobile device to make emergency calls while roaming, even if you do not have a network connection. Emergency services such as 911 or 112 are typically available on all networks.