We have reaffirmed our full support of the Government and its entities in light of the
Coronavirus outbreak in the country and to ensure that customers are staying home as per
Government directives by collaborating with the Information Technology Regulatory Authority
(CITRA) by providing customers with free 5GB internet and free calls for one month.
We also launched our ‘Be Safe. Be Home. Be Online’ campaign, featuring an array of digital offers
and services designed to support customers and to ensure they are well connected and informed
during the Coronavirus outbreak in the country. The digital offers and services include
subscription to any Ooredoo Surprise offer on My Ooredoo App, enjoying the best music, series,
movies, and games, recharging online, joining ANA and free SIM delivery to customers’ doorsteps,
and amazing benefits from Shamel. Customers can also view Ooredoo’s services as well as
exclusive offers and their subscription data online through the MyOoredoo application and the
We are committed to adhere to all instructions issued by the official authorities in Kuwait related to the current situation, confirming its cooperation and its complete readiness to implement the procedures followed in this regard during the coming period.
We have implemented and executed the ‘Work from Home’ strategy to make Ooredoo safer for
everyone. The goal is to protect the health, safety, and well-being of all employees while
allowing core operations to continue as smoothly as possible. The Company adopted various
solutions to enable its employees to work remotely in a safe and efficient manner with the aim
of increasing productively and efficiency.
We aim to continuously serve all our customers with high quality telecommunications services, while keeping in mind the safety and precautionary measures to ensure the safety and well-being of all employees. We are also committed to ensuring the safety of our customers and employees while ensuring that the Company’s business and core functions continue to operate smoothly during this volatile period”
Dear Ooredoo Family
It has been over a week now, since the partial curfew was implemented across the country; a
decision taken by the Kuwaiti government to protect us and our loved ones from possible
consequences. In fact, the COVID-19 is changing everything about our daily life, our daily
routine and our businesses.
As our normal life comes to a halt, telecoms has become one of the key pillars that is holding
the world together as people stay at home.
In this regard, Ooredoo made a set of important commitments to support you, our customers and to
support Kuwait as well, since the first days of this global pandemic:
Stay Home, Stay Safe, Stay Online:
On February 29th, we shared with you preventive steps that are essentially important to face
this infectious disease and consider them as part of your daily routine around the
We have announced placing sanitizers in each floor and we made sure workstations are sanitized
and desks are disinfected on a daily basis to ensure everyone’s safety.
During the lockdown times and during the official holiday, while some of our branches were open
for customers, we were committed that all precautionary measures are implemented and executed
thoroughly to ensure the well-being of both our customers and employees.
On March 22nd, when the government imposed a nationwide curfew, we have continued to operate at
full capacity and announced the “Work-from-Home” policy for office-based employees. All of us
became focused on enriching our customers’ digital lives during this challenging time to ensure
the continuity of service through our digital networks.
We made Online orders – through both the website and MyOoredoo App- a priority to us making sure
a contactless deliveries are made for the safety of our sales agents and customers as well.
Our priorities remain the safety of all our customers wherever they are; encouraging them to
stay home, stay safe and stay online.
Ooredoo remains “Socially Responsible”:
We played an important role in supporting society during this unprecedented time. As the
situation progressed, Ooredoo Kuwait was the first telecom operator to offer health workers and
Kuwait front liners free internet for a month.
Ooredoo – in collaboration with CITRA and the other two operators – announced free daily 5GB
internet allowance and free local calls offered to all customers for an entire month starting
March 22nd till the 20th of April.
In addition to that, Ooredoo was present in some quarantine centers to film and document the
great efforts done by doctors and nurses in the field. We made sure to also celebrate Mother’s
Day with moms working at Jaber Hospital.
More community initiatives are in the pipeline as Ooredoo continues its commitment towards the
society during these unprecedented times.
We are all in this together:
We understand these are uncertain times, as the whole world is struggling to fight to return to
safety. We are fully committed to ensuring the health, safety, and well-being of our employees.
This is our top priority to maintain the business continuity needed and provide the support and
service to more than 2 Million of our customers.
You may all feel worried at this stage, this is natural and understandable, we may also face
some challenges to overcome this crisis, but I am certain, with you as one team and one spirit
we will overcome these challenges and return back to our normal business, stronger than before
with God’s blessings.
Above all, stay safe and healthy.
In these difficult times, we understand the importance of staying connected with each other.
Whether conferencing with co-workers, reaching out for help and support, accessing sources of
education and entertainment, or staying connected with friends and loved ones, we know you
depend on us to stay safe, stay home, and stay connected.
As important as our network is to keeping you connected, there is an equally important network
of people behind it working tirelessly to keep you connected when it matters most. Our engineers
and technicians take great pride in offering our customers the Kuwait’s best and most reliable
network to meet the expectations of our customers.
Being online and staying connected at all times remain essentially important to all our
customers as they expect uninterrupted connection and strong network coverage while staying
indoors. Ooredoo continuously evaluates peak Internet data usage these days to stay on top of
Chief Technology Officer at Ooredoo Kuwait, Hassan El-Chami said, “Ooredoo will guarantee that customers enjoy the best telecom service and internet connectivity at all times”.
Dear Ooredoo Family,
I hope you and your families are all doing well and in good health.
As we face the growing concerns regarding the COVID-19 virus situation in the country, the
Council of Ministers have amended the partial nationwide curfew hours from 5:00 p.m. to 6:00
a.m. which started today; Monday, April 6, 2020.
Also, given that the telecommunications sector is of utmost importance during the current
situation, and our vital role in the State of Kuwait and abroad to serve the public interest,
and to ensure that we continue to provide our customers with high quality telecommunication
services, the Company will continue its implementation of the ‘Work from Home’ strategy until
end of day April 23, 2020 which the Company announced through an announcement on March 22, 2020.
Thank you all for your continuous efforts.
Proving Kuwaiti’s courage and perseverance in times of need
Kuwait gifts free internet to its Customers in Ministries
and Governmental Organizations
Ooredoo Kuwait, the first to launch innovative digital services in Kuwait firmly believes in the
importance of shouldering its social responsibilities as a reflection of its corporate social
responsibility, Ooredoo Kuwait gifted its customers in Ministries and Governmental Organizations
which include the Ministry of Health, Ministry of Interior, Civil Defense, Kuwait Police, Kuwait
Airways and the Directorate General of Civil Aviation free internet valid throughout the month
of March in appreciation for their great efforts during the recent Coronavirus (COVID-19)
situation in the country.
Commenting on this initiative, Senior Director of Corporate Communications at Ooredoo Kuwait,
Mijbil Al-Ayoub asserted Ooredoo’s firm commitment to consistently be present at the forefront
of all emergency situations in Kuwait and to showcase our appreciation to our brothers and
sisters who continuously strive to make sure we are safe.