Welcome to Ooredoo! When you decide to sign the present contract or activate or use our services, it means that you approved to comply with the General Terms and Conditions of Ooredoo Services. Therefore, kindly read the following terms and conditions thoroughly to understand your legal rights.
The aforementioned definitions shall constitute an integral part of the present contract. The following articles shall form the provisions of the contract concluded with the Customer regarding the service of Ooredoo in addition to any program, content or device related thereto.
Ooredoo is a mobile telecommunications provider in the State of Kuwait. Any person, company, ministry and institution may benefit from this service in addition to any other entity legally registered in the territory in return of settling the payments agreed upon in the contract.
However, Ooredoo does not provide its services everywhere in the State of Kuwait. As well as, Ooredoo shall not be held liable for any problem, delay, failure or interruption occurring in the network at any time whatsoever regardless of the type of the service. Ooredoo shall not be obliged to pay any indemnification for any loss supported by the Customer as a result thereof. As well as, Ooredoo shall not be held liable for any error or failure of any part of the Customer’s device.
Ooredoo shall be entitled to impose the following fees:
Note: Any adjustment of the fees shall be binding and effective for every Customer once it is published by different media means or on the website of the Company. The Customer shall not be entitled to file any objection in this regard under the pretense of not being notified of the fees’ adjustment. As well as, it shall be noted that the amendment of the fees shall not be considered as a reason to terminate the contract before the end of its term.
Ooredoo issues a monthly bill in the name of each Customer including the total due fees. The bill shall include the different fees of the services to which the Customer subscribed or used during the last months except for the roaming fees and services and other kinds of services to be listed in the bills of (90) days. However, the Customer shall pay all the bills immediately after receiving a notice in this regard without any objection whatsoever in accordance with the bill. The bills of Ooredoo are final and represent the real account and conclusive evidence regarding the due sums to be settled by the Customer unless the latter files a complaint pursuant to article (19).
Postpaid: The Customer shall settle the entire monthly bill on its maturity date whereas the Customer is held solely liable in this regard. In the event the Customer abstained or failed to settle the bill on its maturity date, Ooredoo reserves the right to suspend the services of the Customer until the complete settlement of the due bills. As well as, the Company shall be entitled to impose suitable administrative fees in such a case. In the event no payments were transferred within (90) days counting from the date of maturity date of the bill, Ooredoo reserves the right to terminate the contract and reallocate the phone number to another Customer without the need for a notice in this regard.
Ooredoo also shall be entitled to collect all the due sums including but not limited to the administrative and judicial fees in addition to the actual attorney fees.
Prepaid: The service shall remain valid as long as it is recharged. Each recharge operation shall be related to its validity term whereas the last day of the validity term shall be the expiry date. The expiry date shall be followed by a grace period estimated by the Company provided that it shall not be less than (90) days during which the Customer shall recharge the account or else the Customer may lose the line without the need for a notice. Ooredoo reserves the right to reallocate the line in accordance with its internal policy.
The Customer shall not be entitled to claim any remaining account whereas the account is owned by Ooredoo.
The Customer agrees to use the service of Ooredoo on its own liability. The Customer shall not be entitled to use or try to use or delegate others to use the service or devices provided by Ooredoo in any way which may lead to the following:
All the Customers of Ooredoo shall be subject to the Fair Usage Policy in order to guarantee providing the service to the Customer on a continuous basis. Therefore, Ooredoo shall control the usage of the service by the Customer. In the event the Customer failed to comply with the Fair Usage Policy – in accordance with the estimation of Ooredoo – which affected negatively on Ooredoo network or the level of the service provided to the other Customers, Ooredoo shall be entitled to take all necessary procedures including but not limited to adjusting the type of the service or cancelling the service without the need for a notice while binding the Customer to settle all the fees resulting from such procedures. However, the Customer exempt Ooredoo from bearing any legal or financial liability maybe resulting herein.
Once the Customer activates the SIM Card or subscribes at the service, he/she shall be entitled to ask for the termination of the Contract. As a result thereof, Ooredoo reserves the right to impose convenient fees equal to the due sum and cancellation fees of the Contract in addition to any due fees related to other offers included in a Contract.
In the event the SIM Card was robbed or lost, the Customer undertakes to settle all the fees and bills related to the service until he/she sends an official notice in this regard to Ooredoo in order for the Company to stop the service in accordance with article (17) of the Contract.
The Customer shall prove his/her age and identity by submitting an original civil card and/or other document or procedure required by Ooredoo in accordance with the following:
First: Termination Right of Ooredoo:
Ooredoo shall be entitled to terminate the contract in one of the following cases:
Ooredoo reserves the right to take any of the following procedures:
Second: Termination Right of the Customer:
In the event the Customer asks to terminate the contract or transfer the number to another operator, Ooredoo shall be entitled to impose convenient fees equal to the due sum of the usage and cancellation fees of the Contract in addition to any due fees or numbers’ value or devices related to other offers included in a Contract.
The Personal Identification Service is available through the mobile phone whereas the Customer selects a secret code composed of four numbers related to the personal identification certificate in accordance with the procedures of the Company.
Ooredoo reserves the right to change or amend the provisions of the present Contract from time to time when necessary. Any change or amendment shall be binding to the Client when published or announced by different media means or company’s websites.
Ooredoo may not be able to comply with the provisions of the present contract or to offer the service due to Out of Control Circumstances including but not limited to the following – act of God, delay or incompliance by others or natural disasters (such as weather, earthquakes, floods, fire) or intended disasters (turbulence, war, civil disturbances, revolutions, properties confiscation, embargo, strikes, electrical defect, governmental procedures or any other resolution made by the competent Court). In such cases, Ooredoo shall not be held liable for not providing the Customer with the service agreed upon in the Contract. Ooredoo will do everything possible to provide the Customers with the service as fast as possible.
The Contract shall remain valid until either party decides to terminate it or replace it with another Contract or amend it in accordance with the enforced law.
The Contract shall be subject to the laws enforced in the State of Kuwait. Any conflict which may arise in relation hereto shall be referred to the competent Kuwaiti Courts.
In the event a contradiction was detected between the Arabic copy and English copy of the present Contract, the Arabic copy shall be prioritized over the English copy.
The Customer acknowledges hereby that he read and understood all the aforementioned articles as well as received the secret code which he/she shall keep confidential on his/her own liability.
For further information and inquiries, kindly contact the Customer Service Center on (121) or browse our website: ooredoo.com.kw or visit any of Ooredoo branches.